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Return and Exchange Policy.

Thank you for shopping at our online store! Since all our products are made to order (meaning they are printed specially for your order), please carefully review our return conditions before making a purchase.

  1. Returns Due to Personal Preference and Size Exchanges Since each item is individually manufactured for you, we do not offer standard exchanges or returns due to a change of mind or selecting the wrong size. Please always check the sizing chart on the product page before placing an order to avoid sizing mistakes.

  2. Defective or Damaged Products If the delivered product is defective, damaged, or does not match your order (e.g., wrong item, wrong size, or a printing error on our part), you have the right to notify us within 14 days of receiving the package. To resolve the issue, please send an email to info@klori.eu with photos of the defect or error. In such cases, we will arrange for a replacement product to be sent or refund the full amount paid. You will not incur any additional costs for returning a defective product.

  3. Return Process. Since we do not hold physical inventory and products come directly through our production partner, packages cannot be sent back to the production facility. In case of a return or issue, please first contact us via email at info@klori.eu, and we will provide exact instructions for how to proceed. Refunds will be issued to the same payment method used for the purchase within 14 days of approving the claim.

Terms and Conditions / Terms of Purchase

  1. General Provisions. These online store terms apply to the purchase of goods from this online store. The operator and seller of the online store is Lumis Academy OÜ (hereinafter referred to as the Seller). The sales contract enters into force at the moment the buyer confirms the order and pays for it.

  2. Prices and Order Placement. All prices displayed in the online store are in Euros. Since the Seller is not a registered VAT payer, VAT is not added to the prices. Product printing and shipping begin immediately after the order is received.

  1. Delivery Time and Transport. Since products are made to order, manufacturing and delivery take on average, depending on the destination, [insert your typical delivery time, e.g., 5–12 business days]. The Seller is not responsible for delivery delays caused by logistics partners or force majeure circumstances.

  2. Liability and Personal Data. The Seller is responsible for the proper fulfillment of the order. As a company, the Seller processes the buyer's personal data (name, email, delivery address) solely for the purpose of order fulfillment and delivery, and does not transfer them to third parties, except to logistics and production partners for delivering the package. Disputes will be resolved through negotiations. If an agreement cannot be reached, the buyer has the right to turn to consumer protection authorities or a court.